Terms of service
TERMS AND CONDITIONS
Please read these Terms and Conditions ("Terms") carefully before using this website (truecartel.store) or purchasing any products through it. By accessing or using this website, you agree to be bound by these Terms and our Privacy Policy.
These Terms constitute a legally binding agreement between you and truecartel.store (the "Website") regarding your use of the Website and your purchase of any products ("Products") listed on it. We reserve the right to modify or update these Terms at any time. Any changes will be posted here, and your continued use of the Website constitutes acceptance of those changes.
1. Brand Commitment
At TrueCartel, we are committed to delivering curated, high-quality lifestyle products to enhance your daily living. Every item featured on our Website is selected with care, based on design, functionality, and value. We focus on providing a premium customer experience from browsing to delivery.
2. Product Information & Availability
We strive to ensure that all product information, images, and pricing on the Website are accurate and up-to-date. However, in rare cases, errors may occur. We reserve the right to correct any errors, inaccuracies, or omissions and to update product details at any time without prior notice.
All products are offered subject to availability. In the event a product becomes unavailable after you place an order, we will notify you and offer a suitable alternative or a full refund.
3. Orders, Payments & Pricing
Orders placed on the Website are confirmed via email and are subject to our acceptance. We may refuse or cancel orders at our sole discretion, including due to limitations on quantities, pricing errors, or suspected fraud.
All prices are listed in INR and inclusive of applicable taxes unless stated otherwise. We accept major payment methods through secure payment gateways. By placing an order, you agree to pay the full amount including any shipping charges as shown at checkout.
4. Shipping & Delivery
We offer reliable shipping services and deliver across multiple regions. Delivery timelines vary depending on the product and location and are clearly indicated during checkout. While we work to ensure timely delivery, occasional delays may occur due to external factors such as logistics or customs processes.
You will receive a tracking link once your order has been dispatched.
5. Returns & Exchanges
We want you to be happy with your purchase. If you're not satisfied, please refer to our Return & Refund Policy available on the Website. Products must be returned in unused condition and in original packaging. Certain product categories may be non-returnable due to hygiene or customization reasons.
6. Intellectual Property
All content on this Website, including logos, designs, images, text, and graphics, is the intellectual property of TrueCartel or its content suppliers and is protected under applicable copyright and trademark laws. Unauthorized use, reproduction, or distribution is prohibited.
7. Third-Party Links
The Website may include links to third-party websites for your convenience. We do not control or endorse these external sites and are not responsible for their content or practices. Accessing such websites is at your own risk.
8. Disclaimer of Warranties
All Products and services are provided "as is" and "as available." We make no warranties, express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement. While we take great care in selecting our products, final suitability rests with the buyer.
9. Limitation of Liability
To the fullest extent permitted by law, TrueCartel shall not be liable for any indirect, incidental, special, or consequential damages arising from the use or inability to use the Website or Products. Our total liability shall not exceed the amount paid by you for the product in question.
10. Indemnification
You agree to indemnify and hold TrueCartel, its team members, partners, and affiliates harmless from any claims, liabilities, or expenses resulting from your breach of these Terms or misuse of the Website.
11. Governing Law & Jurisdiction
These Terms are governed by the laws of India. Any disputes arising from these Terms or use of the Website shall be subject to the exclusive jurisdiction of the courts located in Bihar.
By using this Website or placing an order, you confirm that you have read, understood, and agreed to be bound by these Terms and Conditions.