Shipping Policy

At TrueCartel, we aim to deliver your products as swiftly and reliably as possible. Here's what you can expect regarding shipping, delivery times, and order tracking.

1. Shipping Destinations

We currently ship across India and selected international destinations. If your location is not available at checkout, feel free to contact us for custom delivery options.

2. Processing Time

Orders are typically processed within 1–3 business days after payment confirmation. Orders placed on weekends or public holidays will be processed on the next business day.

3. Delivery Timeframes

Estimated delivery times:

• India: 5–10 business days

• International: 10–20 business days

Please note these are estimates. Delays may occur due to customs, logistics, or high-demand periods.

4. Shipping Charges

Shipping fees (if applicable) are calculated at checkout based on your location and order size. We occasionally offer free shipping promotions, which will be clearly indicated on the Website.

5. Order Tracking

Once your order is shipped, you will receive a confirmation email with tracking details. You can use this link to monitor the delivery progress.

6. Incorrect or Incomplete Address

Please ensure your shipping details are accurate at checkout. Orders returned due to incorrect addresses may incur additional reshipping fees. If you spot an error, contact us immediately at support@truecartel.store.

7. Delays & Force Majeure

We are not responsible for delays caused by unforeseen circumstances (e.g., natural disasters, customs delays, or courier disruptions), but we’ll always work with you to resolve delivery issues.

8. Lost or Damaged Items

If your order is lost or arrives damaged, please email us within 48 hours of delivery (with clear photos, if applicable), and our support team will assist with a replacement or refund as per our Refund Policy.

Questions?
Email us at support@truecartel.store – we’re here to help!